To our valued clients,
The current COVID-19 Pandemic has created unprecedented challenges here in Canada. ND Energy Inc. understands that this may cause stress to our customers with monthly utility bills and will work with you to relieve that level of stress. As well, in accordance to the Ontario Energy Board (OEB), there will be an extension to the winter disconnection ban to those on hydro sub-metering to July 31, 2020. Further, extension of rates will come from the Local Distribution Companies (LDC) and will be reflected in your sub-meter hydro billing. ND Energy Inc. will continue to waive the late fees to all clients until further notice.
Please be advised, we will update this information as the Covid-19 Pandemic evolves. All inquiries regarding payment options can be sent to firstname.lastname@example.org. We wish all our clients well and to keep safe.
Vice-President ND Energy Inc.