FAQ

After ND Energy receives your completed Customer Services Agreement, your first monthly bill will be issued 6-8 weeks from occupancy. Your first bill will include a one-time account set up fee and a one-time security deposit (if applicable) together with the monthly charges associated with your utility consumption.  Monthly charges may be prorated on the first bill depending on when your move-in information was processed.

This one-time fee is charged when a new account is created for either a new tenant or new owner. It will be billed on the first invoice from ND Energy to set up your account.

The security deposit is a one-time charge that appears on your first bill and will be held in trust for the duration of your occupancy, it will be applied to your final bill approximately six weeks after you move out.  If the outstanding balance is less than your security deposit, the difference will be refunded to you.  If the outstanding balance is greater than your security deposit, the remaining amount will need to be paid. Please ensure you provide a forwarding address to receive your final bill and or refund.

The administration fee reflects the cost associated with reading the meter, calculating charges, generating a bill, processing payments, postage, etc.

Meter fees will not be on all customer invoices.  The fee will appear on the bill when the Corporation has financed the purchase of the meters and the monthly fees collected pay down the outstanding loan.   Individual owners cannot buy out their equipment ad the contract is with the corporation.

If your payment is not received by the due date on the front of the statement, a late payment charge of 1.5% per month will be applied.

There are seven easy ways to make payments:

• Pre-authorized payment. Please register on our forms page.’

• Online banking. Please list ND Energy INC. as the payee

• In-person banking with a teller

• Credit card payment via Paymentus. Note that credit card fees apply. 

• Automated phone payment system. Please call 1-844-804-8091.

• Cheque

• Payments made during business hours with our customer care team

At least five (5) business days in advance of your move out, click on the “Forms” tab located at the top of the page, scroll down the page to “Move Out Notification Form” and download the form. Once downloaded, fill out the form, then upload the document on our Forms page or email it to info@ndenergyinc.com.  The final bill should be issued 6-8 weeks after your move out, if you have deposit on file it will be applied to the final bill, if the charges exceed the deposit you will be required to make the payment.

In the event a tenant fails to pay the outstanding balance of their utility bills, the Condominium Act and your Corporations Declaration holds the owner responsible to pay any delinquent accounts.  Please follow up with your tenant if you receive a notice that they have missed a payment.

There are many factors that contribute to your utility bill. Things such as the time of year, weather, age of the appliances in your home, how you use your appliances and equipment, how many people reside in your home, how often you are there, and the number of days the billing period covers are all factors that could affect your energy consumption, and the subsequent bill.

Normally, high bills are a result of increased consumption due to extreme weather, such as times when it becomes very hot or very cold outside.   Settings on the thermostat and use of appliances can contribute to higher bills.  Changes in lifestyle patterns such as the addition of a new baby (and more loads of laundry and dishes) can also increase utility bills.

To save money on utilities, we recommend conserving energy where possible. This can be done by setting a thermostat schedule, using eco-friendly appliance cycles, and being energy conscious, see our energy tips for ideas to save money. 

In the  event of a meter issue/billing error, please contact our office at info@ndenergyinc.com.

If you made your payment through a bank, it can take 2-3 business days for a bank to process the transaction.  Other methods such as phone payments may take up to 24 hours to process. In all cases, the most up-to-date information is available on our client portal.

In most cases the local utility company provides the bulk bill for the  Condominium Corporation anywhere from 6-8 weeks after the billing period.  Upon receipt of the bulk bill from the Condominium ND Energy calculates the rate (varies from month to month) together with your consumption for the same period and produces the bills for the individual units.  For instance, if the billing period occurred between December 24th and January 23rd, it would be common for the bill to be released in March. 

Note that this only applies to gas and hydro,  water may be processed monthly as the rates are set by the municipality at the beginning of each year for the full calendar year.