FAQ

At ND Energy Inc., we know that navigating submetering services can raise a lot of questions. That’s why we’ve created this FAQ page to provide clear and concise answers to the most common inquiries about our submetering solutions. 

Whether you’re a property manager, condo owner, or tenant, we’re here to help you better understand how submetering works, its benefits, and how we support our clients every step of the way.

If your question isn’t answered here, don’t hesitate to reach out to our team—we’re always happy to assist!

Your first bill will include a one-time account setup fee (if applicable), a security deposit, and all monthly charges associated with your utility consumption, including the submetering company’s regular administrative fees.

The Account Setup Fee is a one-time charge for creating a new account. It covers the administrative costs associated with setting up a tenant or unit owner/landlord account. This fee is applied at the time of the original account setup or whenever a new account is created due to a change in tenancy or ownership.

Administration Fees are included in all utility bills and cover the costs of meter readings, bill generation, payment processing, mailing services, and customer service operations.

The Meter Fee covers the cost of the meters installed at your property. These meters are part of the infrastructure and cannot be individually purchased by unit owners. The metering contract is between the submetering company and the Condominium Corporation.

If you are moving out, follow these steps:

  • Visit www.ndenergyinc.com and click on the “Forms” tab at the top of the page.
  • Download the “Move Out Notification Form” under the “Forms” section.
  • Complete the form and upload it on the website or email it to info@ndenergyinc.com.

Important: Notify us at least 5 business days in advance so that we can schedule a final meter reading. You are responsible for all utilities consumed until we receive your completed form and finalize your account.

The Security Deposit will be:

  • Applied to your account if there is a missed payment.
  • Returned when your account is closed, provided there is no outstanding balance.

A Late Payment Charge is applied if payments are received after the due date. It’s important to address past-due accounts promptly to avoid further action, which may include collections.

ND Energy Inc. offers several convenient payment options:

  • Online Banking: Payments can be made via online banking through TD, Scotiabank, RBC, BMO, CIBC, HSBC, PC Financial, and National Bank.
  • In-Person at the Bank: Make payments directly at your bank with assistance from a teller.
  • Credit Card Payments: Pay using Mastercard or Visa via our website at www.ndenergyinc.com. Click on “Payment” and follow the link to PaymentUs Corporation for secure processing (note: PaymentUs charges a service fee).
  • Cheque by Mail: Send your cheque with your payment slip to:
    ND Energy Inc.
    6205A Airport Rd, Suite #300
    Mississauga, ON, L4V 1E1

Most residents receive a monthly bill, but some may be billed every two months. Your first bill may reflect a longer or shorter period depending on when your account setup was processed.

If you made a payment after the due date but before the next billing period, it may not have been processed in time for the next bill. Contact Customer Service to confirm whether your payment has been applied.

Utility rates are determined by the Local Distribution Company (LDC) or municipality and regulated by the provincial government. ND Energy does not control these rates. The charges on your bill reflect the approved rates in your area.

Our phone lines are open:

  • Monday to Friday: 9:00 AM to 5:00 PM (EST).
  • Closed: Saturdays, Sundays, and Canadian statutory holidays.